1. Introduction

CodeCraft North ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.codecraftnorth.co.uk or interact with our services.

CodeCraft North is a trading name of Carl Ball, sole trader registered in the United Kingdom.
Email: hello@codecraftnorth.co.uk

2. Information We Collect

We collect and process the following types of information:

a. Information you provide directly:

When you contact us via a form or email (name, email address, message content).
When you request a quote or purchase a service (contact details, business information, billing details).

b. Information collected automatically:

Basic technical data such as your IP address, browser type, device type, and pages visited.
Analytics data collected via Google Analytics 4 (GA4) to understand how visitors use our site. All analytics data is anonymised and aggregated.

3. How We Use Your Information

We use your data to:

Respond to enquiries and provide support.
Process service requests or purchases.
Improve our website's performance, usability, and security.
Comply with legal and tax obligations.

We do not sell or rent your data to third parties.

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Consent: You have given clear consent for us to process your data (e.g. submitting a contact form).
Contract: Processing is necessary for a contract or to take steps at your request before entering one.
Legal obligation: We are required to comply with applicable UK laws (e.g. tax and accounting).
Legitimate interest: For example, to maintain site security and prevent abuse.

5. Data Storage and Security

Your personal data is stored securely on servers located within the UK or EEA. We use reputable hosting providers and apply appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

6. Data Retention

We retain personal data only for as long as necessary:

Enquiry records: up to 12 months.
Client and billing records: up to 6 years (for legal and tax compliance).

After these periods, data will be securely deleted or anonymised.

7. Sharing Your Data

We may share limited data with trusted service providers who assist us in operating our business, including:

Hosting and email providers
Analytics tools (Google Analytics 4)
Payment processors, if applicable (e.g. Stripe)

All third-party partners are vetted to ensure GDPR compliance and are only permitted to process data under our instructions.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of inaccurate data.
Withdraw consent at any time (where applicable).
Object to certain types of processing.
Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

For requests, please contact us at hello@codecraftnorth.co.uk.

9. Cookies and Tracking

We use only essential cookies required for security and performance. Analytics tracking is handled via GA4 using anonymised data, which does not store personally identifiable information. For more details, please see our Cookie Policy.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

Contact

If you have any questions about this Privacy Policy, please contact:

Carl Ball
Email: hello@codecraftnorth.co.uk

Privacy Policy